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Guaranteed, Proven Uptime

NGR is committed to providing its customers with an outstanding experience with system availability. NGR's enterprise-grade redundant infrastructure enables it to provide world-class uptime, averaging 99.96% for more than the past four years.


  • Benefit from round-the-clock availability that powers your business continuity—backed by multiple data centers
  • Know that NGR is completely aligned with your availability expectations, with NGR's 99.5% Service Level Commitment
  • Trust that you'll get access to NGR when you need it, with NGR's 99.96% availability track record.

Key Features

Strong Service Level Commitment

  • Guaranteed uptime of 99.5% backed by transparent Service Level Commitment 

Multiple Data Centers

  • NGR maximizes application availability by operating multiple geographically separated data centers 
  • Data center redundancy includes data mirroring, disaster recovery and failover.

Completely Redundant Internet Connections 

  • NGR's data centers meet or exceed commercial telecommunications standards worldwide for availability and integrity, and provide redundancy that ensures reliable connectivity and maximum uptime 
  • No single-point data transmission bottlenecks to or from data centers

Backup Power Systems

  • Emergency generators typically provide backup power in less than 10 seconds and are sized to support the entire facility at maximum load 
  • Uninterruptible power systems (UPSs) are provisioned in a redundant configuration, with each UPS battery system designed to carry full load for 15 minutes without a generator.

HVAC Systems

  • Air conditioning in both data centers is configured to allow for proper heat dissipation, permitting the sites to operate within an acceptable temperature range 
  • An N+1 redundant system of HVAC units within each location maintains the flow of air conditioning. 

Fire Suppression

  • State-of-the-art "sniffer" systems, augmented by heat detection and dry-pipe sprinkler systems, provide the latest fire suppression methods. 

Seismic Engineering

  • Seismic isolation equipment cushions facilities against movement 
  • All equipment is supported by earthquake bracing and anchored to the concrete slab below raised floors.