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Customer Relationship Management

NGRER's 360° CRM functionality provides a fully-integrated approach to customer and prospect interaction. Unlike most ERP systems on the market today, which have CRM software as separate module, NGRERP CRM functionality is leveraged throughout the entire NGRERP software suite. In doing so, NGRERP offers a comprehensive 360° view of manufacturing and distribution companies’ customers and prospects.

At its core, NGRERP is based on a management-by-exception philosophy that monitors and provides alerts. These alerts provide sales and customer service personnel proactive tools to initiate action and communicate status to their customer contacts. Furthermore, NGRERP software monitors recent customer purchases and compares the data to the customer’s order frequency to alert appropriate personnel when there is a decline in activity, prompting proactive communication with the customer.

Sales Force Automation

NGRERP's CRM software serves as a virtual sales assistant and provides an automated tool for helping sales representatives increase productivity and revenue. NGRERP streamlines manufacturing and distribution organizations’ sales activities into one centralized, cohesive software solution.

The NGRERP solution includes complete sales force automation functionality which tracks incoming sales leads and opportunities, monitors pending activities, tracks ongoing communication, and displays the sales pipeline in graphical and tabular formats. In addition, NGRERP's CRM software is fully-integrated with the rest of the NGRERP software suite providing a comprehensive view of organization-wide information, including quotes, pricing, and order management.

Sales Commission Management

The NGRERP software solution provides integrated functionality for managing and tracking sales commissions and incentives programs and processing associated payments. NGRERP’s commission management solution supports multiple commission methodologies. Commissions can be paid at invoicing or deferred until customer payment is received. NGRERP’s ERP software makes calculating and reporting sales commissions simple and straightforward.